All payments are non-refundable. Every BMS Prime subscription is paid in advance for a fixed period. Once a payment is approved, it is not refunded, in whole or in part. The only exceptions are money sent to us twice or by mistake, which we return (section 6), and the unlikely case that we stop the service (section 8).
1. How subscriptions work
- BMS Prime is sold as a prepaid subscription per company. You choose a plan and a period (for example one, three, six or twelve months) and pay for the whole period in advance.
- You pay by bank transfer and upload proof of payment in the Billing page of your workspace. We review it as soon as possible, and at most within 24 hours of upload. Once approved, your workspace receives exactly the plan and period you paid for.
- Nothing is ever charged or debited automatically. We do not store card details and there is no direct debit.
This policy forms part of the Terms of Service.
2. Try before you pay
Every new business can use BMS Prime free for the trial period shown at sign-up (currently 14 days), with no payment details needed. Use the trial to test the modules you need with your own staff, attendance and books, and invite the colleagues who will use it every day. If you have questions during the trial, write to info@bmsprime.com or request a demo.
The trial exists so that you can decide with confidence before paying. That is why we do not offer refunds after payment.
3. What is not refunded
Once a payment is approved, it is not refunded or credited, including:
- the unused part of a subscription period, whether you stop using BMS Prime early or close your account;
- partial months or periods, and time before your account was set up or used;
- a move to a lower plan or a shorter period;
- unused capacity, such as employee records or user logins you did not use, or modules you did not switch on;
- periods during which your workspace was read-only, locked or suspended under the Terms of Service;
- a change of mind, a change in your business, or a decision to use another product.
4. Cancelling
There is nothing to cancel in the usual sense, because nothing renews automatically. To stop, simply do not renew.
- Your access continues to the end of the period you paid for.
- After the end date, your workspace follows the steps in the Terms of Service: a short overdue period with full access, then read-only (you can still view and export), then locked. Your data is kept, so you can come back by paying again.
- You can export your data at any time while you have access, including during the read-only period.
- If you want your account closed and your data deleted, email us from an administrator’s address and we will do so as described in the Terms of Service.
5. Upgrades, downgrades and renewals
- To change plan or renew, pay for the plan and period you want. When the payment is approved, your workspace moves to that plan, and the new period is added after your current end date (or starts on the approval date if your subscription has already ended).
- Paying before your current period ends never shortens it: the time you already paid for is kept, and the new period follows it.
- The remaining time on your previous plan is not refunded or converted into money. It continues on your new plan until the new period begins.
6. Duplicate and mistaken transfers
Apart from section 8, this is the only case in which we return money. If you:
- paid the same invoice or plan twice by mistake,
- sent more than the price shown, or sent a transfer that was not meant for BMS Prime, or
- sent a transfer that we received but rejected and did not apply to your subscription,
tell us at info@bmsprime.com with the transfer details. Once we confirm the money reached our account and was not applied to a subscription, we return it to the account it came from, minus any bank or transfer charges, within 10 business days of confirming. We do not return money to a different account or person.
Alternatively, at your request, we can apply the amount to your next subscription period instead.
7. Rejected payment proofs
If we reject a proof of payment because the money never arrived, nothing was received, so there is nothing to refund. We tell you why the proof was rejected, and you can upload a new one at any time. If money did arrive but the proof was rejected for another reason (for example, a short amount), section 6 applies to that money.
8. If we stop the service
If we ever stop offering BMS Prime, or end your account without any breach on your part, we give at least 90 days’ notice and refund the unused part of your prepaid period, calculated by days, to the account it came from. The same applies if you end your subscription because of a new subprocessor you objected to under the Data Processing Addendum.
9. Reversed transfers and disputes
Please contact us first if anything about a payment looks wrong; most questions are settled the same day. If a transfer is reversed, recalled or disputed through your bank after we approved it, we may suspend the workspace until the matter is resolved and the amount is paid again. A recall made in bad faith, after the subscription was used, is a breach of the Terms of Service.
10. Taxes and charges
Bank charges, transfer fees and currency conversion costs on your side are your responsibility and are not refunded. Prices do not include taxes; see the Terms of Service.
11. Contact
Questions about a payment, an approval or this policy: info@bmsprime.com. Please include your company name and the transfer reference so we can help quickly.
Last updated: 22 October 2026.